>Ignore feature requests — don't build what users ask for; understand the underlying problem instead
not quite in the same area, but this advice reminds me of blizzard and world of warcraft. for years and years, people requested a "classic" WoW (for non-players, the classic version is an almost bug-for-bug copy of the original 2004-2005 version of the game).
for years and years, the reply from blizzard was "you think you want that, but you dont. trust us, you dont want that."
they eventually caved and launched classic WoW to overwhelming success. some time later, in an interview, ion hazzikostas (the game director) and holly longdale (vice president & executive producer), admitted that they got WoW classic very wrong and that the people "really did know what they want".
anyways, point being that sometimes the person putting in the feature request knows exactly what they want and they have a good idea. while your default mode might be (and perhaps should be) to ignore feature requests, it is worth recognizing that you may be doing so at your own loss. after all, you might not not be able to fully understand every underlying problem of every user of your product -- but you might understand how to code the feature that they asked for.
I have been in situations where a user makes a feature request and I don’t think it makes sense, but because they’ve been polite and understanding I decide to take the time to explain exactly why it wouldn’t work, but while doing so I basically rubber duck and come up with solutions to the problems I’m describing (which the user hasn’t foreseen yet). Sometimes that ends with me discovering yet even stronger reasons to not implement the feature, but other times it makes me delete the whole reply and work on it instead because I have worked it out. Sometimes doing so ends up taking less time than writing the full reply. Often the feature ends up being even better than what they originally requested.
In contrast, if a user has been rude, entitled, and high maintenance, I may end up not even trying to reply in the first place because I know they’ll just be combative every step of the way, and giving them what they want just makes them demand more, seldom being appreciative. These tend to be users who want something a very specific way and refuse to understand why the thing they are asking for is profoundly selfish and would shit the interaction for everyone else to satisfy their own desire. So I don’t do it.
This has been a bigger sidetrack than I originally intended. I guess the moral of the story is don’t be a prick to the people you’re asking something from.
A variant of the first is the highly imaginative user who keeps coming up with new variations or expansions of their idea. It’s not malicious but it can be exhausting.
Especially if you try to address their core need but their imagination doesn’t extend quite far enough to see how your effort would help, because they love their ideas.
I can imagine the kind of person you're describing, and I find the idea of the burn they get from reading this hilarious. They sound innocent and quirky.
Due to the XY problem what they ask for often isn’t what they need. And what they yell about won’t make them happy.
By and large I’ve gotten better feature requests out of looking at patterns of frequently asked questions and turning them into tasks instead of reacting to negative feedback.
To be fair on the Blizzard example, I think Blizzard could have also made the player base just as happy by, doing as your quote said, understanding the underlying problem.
It wasn't only a "we want WoW classic bug for bug," it was "the modern game has become so unrecognizable that it's basically WoW 2.0, you ruined it with the modern systems"
Blizzard could have rolled back LFR/LFG, class homogenization, brought back complicated and unique talent trees, remove heirlooms, re-add group guests and world mini-bosses, remove flying, etc. and players likely would have been happy.
Classic will only save them for so long without them making new content, but using classic's systems. So in a way, I think the point still stands, you have to understand what the underlying problem is. Users do generally know what they want, but they don't always know how to ask for it.
I spent some formative years helping people run MUDs and applying my pattern matching brain to the problem of how to make a multiplayer game succeed.
I played WoW precisely because they dodged the first bullet, which is inflationary or deflationary economies caused by each content creator trying to leave their mark by making better gear for their quests than are already available. The whole thing with used equipment only being for to be scrapped guaranteed that low level characters weren’t all carrying the third best helmet in the game.
But they still had the same problem with expansions - the need to change things in order to declare, “I made that”. They wouldn’t have needed classic if they followed your conclusions.
However, without those changes would they have stayed on everyone’s radar as long? Hard to say. Balancing in LoL and friends seems somewhat easier because the mechanics change less frequently. So maybe they would have been fine or maybe they’d be on WoW 2.0 now.
But there are people who didn't play WoW back in the day who still love classic, so it can't just be nostalgia. Vanilla WoW really did have a different design ethos than the later expansions did, and some people prefer that experience.
> Vanilla WoW really did have a different design ethos than the later expansions did, and some people prefer that experience.
Right, and that's my point. When you take away the nostalgia for the content, you reveal what players are asking for, which is a reversion to what is effectively a previous game as modern WoW lost all of what made it a good game, to those players, in the first place.
So yeah, there was definitely a group of players that literally did want Classic WoW, original content and all, but I also feel like Blizzard would have saw success continuing that Classic formula with new content. Blizzard sucked the soul and charm out of WoW. For all intents and purposes, modern WoW is a completely different game.
Another example is Old School Runescape, who reverted back to an earlier save and has now diverged as an entirely separate game running with older systems as they lost a ton of players with their "Evolution of Combat" update. While nostalgia is definitely a powerful tool, I agree with the previous commenter that the original WoW was a very different game than the modern version and it seems like that is one of the core aspects of what people desired.
They knew exactly what they wanted and they knew exactly how to ask for it. That’s the point.
engineers love announcing that nobody but engineers knows what’s important in software; that’s complete and total bollocks. wow classic is a perfect example because it is exactly the sort of thing that the business unit and the engineers and the designers would not want to do. We don’t need to assume that because we have hundreds of Internet posts indicating exactly that. Not only did they not want to do it, but they argued that users didn’t know what they wanted for the sheer fact that making it was not something that was desired by either the business unit or the engineers.
Also, the point is not that classic saves them from making new content. It’s probably the case that the more content they make the more of a value proposition classic appears to be. Is there some new race in the new expansion that’s stupid? OK hop on over to classic.
Kill the part of your brain that makes you assume users are stupid.
> Blizzard could have rolled back LFR/LFG, class homogenization, brought back complicated and unique talent trees, remove heirlooms, re-add group guests and world mini-bosses, remove flying, etc. and players likely would have been happy.
100% nope. Classic is what we wanted. All of what you just said is you saying: "you think you want that, but you dont. trust us, you dont want that."
Classic is what we wanted, not that we wouldn't want "other things added in Classic-style" perhaps, but the problem with that is it becomes a whole new ballgame.
Classic WoW wasn't perfect, but it was amazing, and it's NOT all just nostalgia-glasses.
Agreed. Current WoW has done some similar things to what the prior poster suggested, and while I personally find the current game better that it was for a while, it remains a very different experience from Classic.
The counter-example, in classic MMO terms, is Ultima Online adding non-PVP game instances in response to player feedback. Without the dramatic threat of PVP conflict at most times, UO was less emotionally engaging. The non-PVP players were bored without the emotional excitement (stress, danger, whatever) of ad hoc PVP. The PVP-focused players were bored when all the reputational mechanics became more or less meaningless in a world only occupied by PKers.
The release of Arc Raiders captured that original UO social dynamic perfectly. Players flooded forums with requests to make PVP optional. In that case, the devs knew better than to listen.
Arc Raiders and other involuntary pvp games will miss out on players like me who will not try it until pvp is optional and voluntary.
Involuntary pvp is the long term death sentence for a game.
It punishes new players by making them easy prey for veteran players. Player numbers will fall hard and fast, like every other involuntary pvp game does.
"I may play your game if you trim away a core appeal factor for the people who already play your game by splitting the active player base" is not that convincing a feature request to a gamedev.
Many live service games that are punishing for new players are still thriving like LoL and DOTA2. Much that punish-factor can be resolved by good matchmaking, putting new players mostly with each other.
Plus, not every game needs to appeal to every player, which I think is where games like that eventually have their downfall. WoW was talked about earlier in the thread, and Blizzard continuously trying to make it appeal to other types of players is what kept killing it.
It's OK for a game to exclude entire demographics of players. A PvP first game shouldn't try to force itself to appeal to PvE only players.
>Plus, not every game needs to appeal to every player, [...] WoW was talked about earlier in the thread, and Blizzard continuously trying to make it appeal to other types of players is what kept killing it.
absolutely! the attempt to balance the wants of the player base who were asking for classic, and the wants of the retail player base, really held blizzard back and forced some suboptimal decisions.
now that the player bases are separated, each version of the game can really thrive.
The loot itself is - quite literally - mostly trash. Sometimes you may find a high end weapon (although usually that comes from PvP…) - but typically you’re just bringing stuff back to put in your scrap hoard. The PvP is really the highlight - which is not to say it’s all about fighting to the death (certainly you can do that) but instead making friends with morally ambiguous strangers to fight the biggest robots. They may be a friend, they may be a jerk, they may be YOUR jerk. Sometimes the entire map will come together to take down a gigantic robot - but after that robot dies? It may be every man for himself in a huge firefight - or it might be a big party.
That’s the core draw - and it’s not necessarily for everyone.
There are much better games for PvE looting, honestly. My recommendation is the STALKER: Anomaly modpacks like EFP and GAMMA, both of which are free downloads.
Trying to make ARC Raiders into a PvE shooter would require every map and enemy to get reworked for low-population gameplay. The game just isn't built for it, and their effort is better invested in catering to the preexisting playerbase.
I think there's possibly more to it. Many, many years passed and the people asking for it changed over time. There's a big difference between, "I wish I could go back 4 years and re-experience it all" and "I wish I could go back 20 years and re-experience it all."
I also wonder if maybe they were generally correct. What percentage of people asking for WoW Classic back in the day actually ended up there?
It's kind of like if my dad encouraged me at 17 to get a minivan because I'm going to want a minivan. And then I'm 35 with kids and I get a minivan and he says, "see? I was always right!"
Another way of reasoning about it is to reframe it as a shared problem: "What should we do with the resources we're committing to WoW?" "Do WoW Classic!" probably was a wrong answer for a long time if the goal is to make the most people happy (and make the most money) rather than make the loudest people happy. This quickly gets into how users (especially tech savvy ones) generally have no clue how things work and have zero sense of the associated cost. WoW was constantly full of people with quick opinions on how hard it should be for a multi-dollar company to do certain things. No appreciation for the mythical man-style difficulties associated with distractions and pivots and whatnot.
And it basically came down to "classic WoW was simpler and for new players provided something that modern WoW doesn't/can't really - especially the spontaneous community.
WoW started out as an MMORP, but it's really a massively single player game until you're top level anymore.
The demand for classic wow got much, much stronger after cataclysm, because then you couldn't even "pretend" anymore.
Users usually don't know what they really want. But neither do developers or product managers. The "understand the underlying problem" part is hard, and easy to convince yourself of incorrectly.
There are also shallow wants and deeper wants. I don't have the experience to know, but my guess is that classic WoW was more of a shallow want, where people were very happy to get it, but the deeper want was more about a style and feel of gameplay. The players would be happier with new stuff that kept the magic of the classic game, but they justifiably knew they couldn't trust Blizzard not to add anything without messing it up. So the only practical way to satisfy the desire was to just roll back all the way to the classic version.
In a perfect world, some designer would come along and incorporate carefully selected bits and pieces of the new version, probably with some novel changes to balance it out, and end up with something superior to both classic and new WoW. But that would be really hard to get right, and distrusting players would fight it (with very good reasons for their suspicion), and you would have a giant mess of different people claiming that they know what to keep and what to discard, except nobody would agree on the same things, etc.
>I don't have the experience to know, but my guess is that classic WoW was more of a shallow want, where people were very happy to get it, but the deeper want was more about a style and feel of gameplay. The players would be happier with new stuff that kept the magic of the classic game, [...]
>In a perfect world, some designer would come along and incorporate carefully selected bits and pieces of the new version, probably with some novel changes to balance it out, and end up with something superior to both classic and new WoW.
this is exactly what they put a lot of effort into for 5-10 years or so. years! blizzard convinced themselves that the players asking for classic didn't really want classic, they just wanted some of the feeling of classic bolted on to the current game.
but players actually, really, 100% truthfully, no exaggeration, wanted classic WoW. not retail WoW with some classic-feeling bits. they wanted (basically) bug-for-bug classic.
and it worked out great in the end! classic is thriving. retail is thriving. no balancing act between the two player bases needed.
I'm not a WoW player, so perhaps speaking out of turn — but doesn't that example show that users know what extra features they don't want, not extra features they do?
that distinction sort of misses the point i was trying to make.
sometimes users want something. that something might be a feature request, or it might be a feature removal. it doesnt really matter for the sake of my point(s):
a) ignoring your users requests can sometimes be a bad choice.
b) you might not necessarily understand every underlying problem that every user has. worse, you might think you understand the problem when you dont.
expanding on b: blizzard thought they understood their player base and the underlying problems of retail WoW. on multiple occasions, ion explicitly said stuff like "you think you want this, but you dont". they kept making changes to retail WoW to try and stop the hemorrhaging of players.
eventually they said "fuck it, we dont know why you want this, but here" (not a verbatim quote). it ended up being very profitable.
Sid Meier has talked about something similar: he likes to tell designers at Firaxis that "feedback is fact". That is, no matter how strongly you (the designer) believe that something is a good design, if the player says "this isn't fun" then that needs to be taken as the gospel truth. The players might not be able to explain why it isn't fun, and you might be able to tweak the design to make it fun, but what you can't do is insist that the design is for the best while players are telling you "no, really, this isn't fun".
Unfortunately Blizzard has had a problem for a long time where they are too stubborn to listen to player feedback about WoW. They will put systems into the game that people hate, and for years they will insist that the system is fine and meets the team's design goals, despite all the people telling them that it sucks and isn't fun. Then, finally, in some future expansion they will go "yeah guys that really did kind of suck" and remove or overhaul the system. They really don't have a culture of listening to player feedback, and it drags their games down.
What I’ve found is key to UI design is to take this a step farther. Users will often try to explain why it isn’t what they want and they will be wrong about the explanation.
That's reinforcing the author's point: the classic game already existed, users just wanted the same game with some maintenance updates - not a new game with new features.
In this case it was the producers (not the users) that were wrong in wanting to throw away something that already worked.
I believe his point isn't exactly about users not knowing what they want, but instead the tension between evolutionary design vs. "keep piling features".
>users just wanted the same game with some maintenance updates - not a new game with new features.
this is similar to the comment by treetalker, so i dont want to just copy/paste my reply to them, but focus on "add" vs. "remove" is sort of beside the point(s) i was trying to make.
On this note, I'm seeing this pattern crop up in retail WoW addons. (It's maybe an even more literal interpenetration of the title.) Many of the newer addons are heavy vibe-coded due to last-minute WoW API changes, like ArcUI.
The addons have _so_ many ways to customize displays that their configuration menus look like lovecraftian B2B products with endless lists of fields, sliders, and dropdowns. I hear a lot of complaints from raiders in my guild about how hard it is to put together a decently functional UI. I wonder if these tools are allowing and/or causing devs to more easily feature creep the software that we build.
WoW at least figured out sometime around Pandaria or the previous expansion that they needed to launch the game engine changes a month or so before the full release and do beta servers so add on designers had time to adapt to api changes before everyone was trying to make World First achievements happen. It also probably saved their download servers from being slammed.
the sudden influx of low quality UI addons has certainly been interesting to watch!
but, i dont think it is really an ai problem in this specific case. the biggest addons in wow have been like that since way before ai was a thing (elvui, weakauras, plater, etc.). they all have a thousand settings.
and, to be honest, in the specific case of WoW, i am totally fine with it. i dont want 10 different addons to change how my UI looks. i want 1 addon to do it. and there is just so much stuff to edit that of course you are going to end up with a thousand settings.
This is a good point, though maybe means that "understanding the underlying problem" requires a degree of humanity.
I think it's fair to say that Blizzard at a certain point went corporate and "lost the plot", so they thought they knew what people wanted, even though they really didn't (don't you guys have phones?).
Jagex thought they knew better than the players what the game should look like, and overhauled the whole game to the point it was unrecognizable. It took a massive loss of paying members to get them to finally release 2007 version of RuneScape back.
Even now, OSRS has double the amount of players that RS3 has. Lol
This isn't even true. OSRS was on life support with very few players for years until they started giving it updates.
Turns out the 2007 version of the game was ROUGH for a lot of reasons - they picked the time because, IIRC, it was the most complete backup they had.
OSRS has now had nearly a decade of consistent updates, a large team, and typically 10x the online player count of the "modern" game. The catch is that OSRS is not the 2007 version of the game, it's an alternative update timeline which broke off at the 2007 version of the game.
This reminds me of Origin Systems and Ultima Online. The number of player-run shards over the years promising Classic UO gameplay and the number of player hours spent on them is enormous.
I would actually argue that Classic WoW and OSRS are not good examples. These games already existed. For OSRS, the mass cancellation of subscriptions immediately following game updates was a clear wallet vote. Most feature requests aren't asking for the return of something people already liked.
Classic WoW is also not as successful as OSRS, which is why they're exploring Classic+. Even OSRS, which was born on nostalgia, also gets significant new content updates (albeit polled).
I think a large part of that is that Classic Wow is possibly not in the business interests of the bean counters. If it's classic, you can't sell new expansions, new MTX etc. I don't know how honest Ion was about the actual reasons Classic didn't happen sooner.
Still, by volume, there are thousands of examples of bad ideas and feature requests on the wow forum too.
And the underlying problem is that newer world of warcraft sucks, no ? So when people ask "give us wow classic", what they really want is "give us a nice version of the game"
That's also a good case of the difference between a "Yeah, it'd be cool if you added this feature for free" type of feature request vs "I'm actively paying a company making a hack version of what I'd like from you - would you please let me pay you instead - for the love of god, please please please take my money?"
The "underlying problem" here, for Blizzard, is shareholder value, and they understand it well. The decision to dedicate developer resources to re-releasing old content is driven by careful assessment.
In most cases it's probably driven by falling new player acquisition numbers, and so the equation switches to favoring player retention or luring back veteran players.
Every profile of player has their own preferences (some just want to see big boob textures, etc.) but that doesn't mean they are driving product decisions, except in the case that this demographic becomes core to the business model. But it has nothing to do with the particular preference.
We should normalize "finished" software products that stop feature creep and focus strictly on bug fixes and security updates.
It takes real courage for a builder to say, "It’s good enough. It’s complete. It serves the core use cases well." If people want more features? Great, make it a separate product under a new brand.
Evernote and Dropbox were perfect in 2012. Adding more features just to chase new user growth often comes at the expense of confusing the existing user base. Not good
This is one of the biggest issues in software development: So few projects are willing to admit that they are finished. I can probably count on one hand how many software products I use every day that actually get better (or stay the same) on update. The vast majority of them peaked somewhere around v1.0, and are just getting worse every time the developer touches them.
And people liked that model, see the huge backlash when Adobe went subscription for creative suite.
I do wedding photography as a side hustle, I upgrade my camera maybe once every ~7 years. Cameras have largely been good enough since 2016 and the 5D Mark IV. I have a pair of R6 mk II that I'll probably hold onto for the next 10 years.
Point being, Lightroom has more or less been feature complete for me for a very, very long time. For about the price of 1/year subscription, I could have purchased a fixed version of Lightroom with support for my camera and not had to buy it again for another 10 years.
We are getting milked for every nickle and dime for no reason other than shareholder value.
It actually discourages real improvements. Before the subscription model, if Adobe wanted to sell me another copy of Lightroom they had to work really hard to make useful features that people actually wanted, enough to the point they'd buy thew version.
Now, they don't have to. You have to keep paying no matter what they decide to do.
The catch was that old boxed software eventually breaks on new OS versions or devices.
However, SaaS has the potential to "freeze" features while remaining functional 20+ years down the road. Behind the scenes, developers can update server dependencies and push minor fixes to ensure compatibility with new browsers and screen sizes.
From the end-user's perspective, the product remains unchanged and reliable. To me, that’s very good!
In the old days there was no expection when and if users would upgrade anything, so vendors had to take extra care to ensure compatibility or they would lose business. People in a single office could be running 6 different versions of Microsoft Office, and the same file had to be viewable and editable on all of them. A company could decide to upgrade to Office 2010 but stay on Windows XP, so the Office division had the finanical incentive to ensure that newer versions would work on an older OS.
Nowadays the standard is "you must be on the newest version of everything all the time, or the app won't work". Don't want to upgrade to Win 11? Want to use Firefox instead of Chrome? Don't want all the bells and whistles that come with the newest version of the software? Too bad.
Because security fixes don't get backported, when they could, and few are still doing separate security vs. feature updates.
Even Windows is doing it now with CUs, bundling feature & vulnerability patches together, then deprecating the last version. You don't have a choice anymore, it's "accept the features or else"
SaaS has that potential but the reality is more often that the vendor gets acquired, or they just decide to stop supporting it, and shut it down. You have no options to keep running what you had, only to migrate to a replacement, which is likely another SaaS which will do the same thing.
In 2020 I became a full time Java developer, coming from a infrastructure role where I kind of dealt with Java code, but always as artifacts I managed in application servers and whatnot.
So when I first started dealing with the actual code, it scared me that the standard json library was basically in maintenance mode for some years back then. The standard unit test framework and lot of other key pieces too.
I interpreted that as “Java is dying”. But 6 years later I understand: they were are feature complete. And fast as hell, and god knows how many corner cases covered. They were in problem-solved, 1-in-a-billion-edge-cases-covered feature complete state.
Not abandoned or neglected, patches are incorpored in days or hours. Just… stable.
All is quiet now, they are used by millions, but remain stable. Not perfect, but their defects dependable by many. Their known bugs now features.
But it seems that no one truly want that. We want the shiny things. We wrote the same frameworks in Java, then python the go then node the JavaScript the typescript.
There must be something inherently human about changing and rewriting things.
There is indeed change in the Java ecosystem, but people just choose another name and move on. JUnit, the battle tested unit testing framework, had a lot to learn from new ways of doing, like pytest. Instead of perturbing the stableness, they just choose another name, JUnit5 and moved on.
This is why I love Sublime Text. It's so fast, it works so well. It isn't trying to be AI, it isn't trying to evolve until it can read email or issue SSL certs via ACME. It's focused on one thing and it does it extremely, extremely well.
Ha yes, learning vim was one of the best things I ever did. I can SSH onto a Juniper router and fix up config using vi. I still try to instill in juniors these days "Learn vim!" but everyone just wants to use nano (which I understand but nano isn't preinstalled on many network devices)
I think notepad.exe is the strongest example of this right now.
The amount of hacking required to even be allowed to re-associate text files with that particular exe on Win11 was shocking to me. I get that windows is extremely hostile to its users as a general policy, but this one felt extra special.
Definitely that, a finite scope is good and finished software is beautiful.
But also, most of the modern software is in what I call "eternal beta". The assumption that your users always have an internet connection creates a perverse incentive structure where "you can always ship an update", and in most cases there's one singular stream of updates so new features (that no one asked for btw) and bug fixes can't be decoupled. In case of web services like YouTube you don't get to choose the version you use at all.
I moved to Obsidian after Evernote increased their subscription prices beyond the point I could justify and I think Obsidian is heading down the same path Evernote did. They keep adding more and more features to it when I wish they would call it complete and move it into maintenance mode.
For me, the turning point for Obsidian was their Canvas feature. That was a big move beyond the initial design of it being an excellent editor for a directory or markdown files that supported links and all the other cool things you can do with a basic directory of files and a few conventions. Nothing proprietary, nothing much beyond the directory of files aside from a preferences store. IMHO, Canvas and beyond should have been a new product.
If Obsidian was open source I would have been tempted to fork it at that point.
"know the role and place your software fits in" yes! Probably one of the most important lessons of my career. As a junior dev starting out, I had no idea how my software fit into the company's product let alone into the entire ecosystem of what was already available and open source. Now as a senior, I see juniors making the same mistake that naturally arises out of this: needlessly doing things that have already been done or re-inventing the wheel. And now that coding ability is a cheap commodity, product development, and knowing where you fit into the ecosystem becomes the main skillset.
I built a spotify music extractor called harmoni that helps you download your playlists and I feel I'm done. It does its job and it caters to both non-technicals and technical people alike.
Spotify is a moving target, however. It may change its API, remove it completely, etc. I think you can only be truly done if you don’t rely on a third party.
> I think you can only be truly done if you don’t rely on a third party.
On a third-party that changes. Making software for a specific hardware like a game console or a specific e-reader may still technically rely on a third-party but doesn’t carry the same risk and you can definitely say you’re done.
It grows and grows and eventually slows or grows too much and dies (cancer), but kinda sheds its top-heavy structure as its regrown anew from the best parts that survived the balanced cancer of growth?
Just forks and forks and restarts. It's not the individual piece of softwares job (or its community's) to manage growing in the larger sense, just to eventually leave and pass on its best parts to the next thing
The more stars my personal GitHub repos have, the more likely the project was something I cranked out over a weekend to scratch an itch, and then more or less abandoned because it was good enough -- maybe even perfect for that specific itch?
This is an article Microsoft Windows, Office, Outlook and MS Teams developers and product managers should read, they continually break the working software only to come back regularly to what they have invented already, in the meantime annoying many who had to experience the experiments in between…
We need something similar to the Svalbard Global Seed Vault, to protect un-AI'd Linux distributions so that, in the event of an AI apocalypse, we will have access to clean operating systems.
It's not about software, it's about money. They're chasing what they see making money and being mimetic. Simple as. It's a shame and sad to see so many get caught up in this, but it makes sense relative to where the world is at. People are desperate and this is what desperation manifest looks like.
Don't forget the lifetime support subscription you bought for "ls" 2 years ago. It turns out the lifetime is for the lifetime of the software, not your lifetime.
It's the wonderful part about OSS and 'mission-driven' projects. If the mission is not to make money, then a project is free to reject addons/etc that might be lucrative but not add value to the core of the product
Just like all organizations are naturally self-expanding and self-perpetuating. Same with all organizations building software. The natural pressure is to expand. It is hard to resist it.
When chatGPT first gained traction I imagined a future where I'm writing code using an agent, but spending most of my time trying to convince it that the code I want to write is indeed moral and not doing anything that's forbidden by it's creators.
Oracle Database has now been renamed Oracle AI Database. But I think that in time, they will rename it back to Oracle Database. The hype will pass, but the AI will remain, and the name will no longer need to include the AI prefix. AI will just become the norm.
Not only that, but due to their pattern of putting letters after the version number the current version is Oracle AI Database "26ai".
I skimmed the video and the presenters said "Oracle AI Database 26ai" multiple times without even a glint of self awareness on their face. They must've picked the only people on the team that could say that without laughing.
We want to maintain the status quo in technology. We want databases to remain as they were five years ago. But for some reason, Oracle implemented AI into its database. Perhaps they surveyed their customers, and most of them supported this initiative. Perhaps they surveyed the wrong audience, and real database users do not want to see AI in them. Or maybe they made this decision to get more investment or because of the hype around AI.
But the decision has been made. And if AI remains in databases after the AI hype, the next generation of developers will no longer know databases without AI. That's why I said it will become the norm. But that's just my guess. Unfortunately, I can't see the future. I don't know what it will actually be like in a few years.
The destructive forces (fire clearing deadwood) of the economy have been artificially suppressed for a long time. Most companies are zombie companies now. The US is an entire zombie economic zone.
App is slow. It plays music video content as default. Gui has many non interesting parts. I just want a list of albums and songs.
I guess I just want it to be "boring but functional. :)
Sometimes you need to pay the people who made the software. You can't steal during all your life. At some point you have to pay the others for the work they did.
So does robbing a bank. But it’s far from the only option. Plenty of indie developers thrive without any VC funding, and I thank every one of them for it. VC funding is essentially a guarantee that if the software isn’t shit now, it’ll be in the future, and that the creators care more about the money than doing something good. Case in point, the deterioration of 1Password.
I notice at this time there are no comments about systemd. I figured there would be at least one comment about it and "it does not try to do everything".
not quite in the same area, but this advice reminds me of blizzard and world of warcraft. for years and years, people requested a "classic" WoW (for non-players, the classic version is an almost bug-for-bug copy of the original 2004-2005 version of the game).
for years and years, the reply from blizzard was "you think you want that, but you dont. trust us, you dont want that."
they eventually caved and launched classic WoW to overwhelming success. some time later, in an interview, ion hazzikostas (the game director) and holly longdale (vice president & executive producer), admitted that they got WoW classic very wrong and that the people "really did know what they want".
anyways, point being that sometimes the person putting in the feature request knows exactly what they want and they have a good idea. while your default mode might be (and perhaps should be) to ignore feature requests, it is worth recognizing that you may be doing so at your own loss. after all, you might not not be able to fully understand every underlying problem of every user of your product -- but you might understand how to code the feature that they asked for.
In contrast, if a user has been rude, entitled, and high maintenance, I may end up not even trying to reply in the first place because I know they’ll just be combative every step of the way, and giving them what they want just makes them demand more, seldom being appreciative. These tend to be users who want something a very specific way and refuse to understand why the thing they are asking for is profoundly selfish and would shit the interaction for everyone else to satisfy their own desire. So I don’t do it.
This has been a bigger sidetrack than I originally intended. I guess the moral of the story is don’t be a prick to the people you’re asking something from.
Especially if you try to address their core need but their imagination doesn’t extend quite far enough to see how your effort would help, because they love their ideas.
By and large I’ve gotten better feature requests out of looking at patterns of frequently asked questions and turning them into tasks instead of reacting to negative feedback.
It wasn't only a "we want WoW classic bug for bug," it was "the modern game has become so unrecognizable that it's basically WoW 2.0, you ruined it with the modern systems"
Blizzard could have rolled back LFR/LFG, class homogenization, brought back complicated and unique talent trees, remove heirlooms, re-add group guests and world mini-bosses, remove flying, etc. and players likely would have been happy.
Classic will only save them for so long without them making new content, but using classic's systems. So in a way, I think the point still stands, you have to understand what the underlying problem is. Users do generally know what they want, but they don't always know how to ask for it.
I played WoW precisely because they dodged the first bullet, which is inflationary or deflationary economies caused by each content creator trying to leave their mark by making better gear for their quests than are already available. The whole thing with used equipment only being for to be scrapped guaranteed that low level characters weren’t all carrying the third best helmet in the game.
But they still had the same problem with expansions - the need to change things in order to declare, “I made that”. They wouldn’t have needed classic if they followed your conclusions.
However, without those changes would they have stayed on everyone’s radar as long? Hard to say. Balancing in LoL and friends seems somewhat easier because the mechanics change less frequently. So maybe they would have been fine or maybe they’d be on WoW 2.0 now.
Right, and that's my point. When you take away the nostalgia for the content, you reveal what players are asking for, which is a reversion to what is effectively a previous game as modern WoW lost all of what made it a good game, to those players, in the first place.
So yeah, there was definitely a group of players that literally did want Classic WoW, original content and all, but I also feel like Blizzard would have saw success continuing that Classic formula with new content. Blizzard sucked the soul and charm out of WoW. For all intents and purposes, modern WoW is a completely different game.
engineers love announcing that nobody but engineers knows what’s important in software; that’s complete and total bollocks. wow classic is a perfect example because it is exactly the sort of thing that the business unit and the engineers and the designers would not want to do. We don’t need to assume that because we have hundreds of Internet posts indicating exactly that. Not only did they not want to do it, but they argued that users didn’t know what they wanted for the sheer fact that making it was not something that was desired by either the business unit or the engineers.
Also, the point is not that classic saves them from making new content. It’s probably the case that the more content they make the more of a value proposition classic appears to be. Is there some new race in the new expansion that’s stupid? OK hop on over to classic.
Kill the part of your brain that makes you assume users are stupid.
100% nope. Classic is what we wanted. All of what you just said is you saying: "you think you want that, but you dont. trust us, you dont want that."
Classic WoW wasn't perfect, but it was amazing, and it's NOT all just nostalgia-glasses.
The release of Arc Raiders captured that original UO social dynamic perfectly. Players flooded forums with requests to make PVP optional. In that case, the devs knew better than to listen.
Involuntary pvp is the long term death sentence for a game. It punishes new players by making them easy prey for veteran players. Player numbers will fall hard and fast, like every other involuntary pvp game does.
Many live service games that are punishing for new players are still thriving like LoL and DOTA2. Much that punish-factor can be resolved by good matchmaking, putting new players mostly with each other.
It's OK for a game to exclude entire demographics of players. A PvP first game shouldn't try to force itself to appeal to PvE only players.
absolutely! the attempt to balance the wants of the player base who were asking for classic, and the wants of the retail player base, really held blizzard back and forced some suboptimal decisions.
now that the player bases are separated, each version of the game can really thrive.
But I'm just an interested outsider, waiting for the crashing player numbers for the devs to come to their senses.
That’s the core draw - and it’s not necessarily for everyone.
Trying to make ARC Raiders into a PvE shooter would require every map and enemy to get reworked for low-population gameplay. The game just isn't built for it, and their effort is better invested in catering to the preexisting playerbase.
I also wonder if maybe they were generally correct. What percentage of people asking for WoW Classic back in the day actually ended up there?
It's kind of like if my dad encouraged me at 17 to get a minivan because I'm going to want a minivan. And then I'm 35 with kids and I get a minivan and he says, "see? I was always right!"
Another way of reasoning about it is to reframe it as a shared problem: "What should we do with the resources we're committing to WoW?" "Do WoW Classic!" probably was a wrong answer for a long time if the goal is to make the most people happy (and make the most money) rather than make the loudest people happy. This quickly gets into how users (especially tech savvy ones) generally have no clue how things work and have zero sense of the associated cost. WoW was constantly full of people with quick opinions on how hard it should be for a multi-dollar company to do certain things. No appreciation for the mythical man-style difficulties associated with distractions and pivots and whatnot.
And it basically came down to "classic WoW was simpler and for new players provided something that modern WoW doesn't/can't really - especially the spontaneous community.
WoW started out as an MMORP, but it's really a massively single player game until you're top level anymore.
The demand for classic wow got much, much stronger after cataclysm, because then you couldn't even "pretend" anymore.
There are also shallow wants and deeper wants. I don't have the experience to know, but my guess is that classic WoW was more of a shallow want, where people were very happy to get it, but the deeper want was more about a style and feel of gameplay. The players would be happier with new stuff that kept the magic of the classic game, but they justifiably knew they couldn't trust Blizzard not to add anything without messing it up. So the only practical way to satisfy the desire was to just roll back all the way to the classic version.
In a perfect world, some designer would come along and incorporate carefully selected bits and pieces of the new version, probably with some novel changes to balance it out, and end up with something superior to both classic and new WoW. But that would be really hard to get right, and distrusting players would fight it (with very good reasons for their suspicion), and you would have a giant mess of different people claiming that they know what to keep and what to discard, except nobody would agree on the same things, etc.
>In a perfect world, some designer would come along and incorporate carefully selected bits and pieces of the new version, probably with some novel changes to balance it out, and end up with something superior to both classic and new WoW.
this is exactly what they put a lot of effort into for 5-10 years or so. years! blizzard convinced themselves that the players asking for classic didn't really want classic, they just wanted some of the feeling of classic bolted on to the current game.
but players actually, really, 100% truthfully, no exaggeration, wanted classic WoW. not retail WoW with some classic-feeling bits. they wanted (basically) bug-for-bug classic.
and it worked out great in the end! classic is thriving. retail is thriving. no balancing act between the two player bases needed.
sometimes users want something. that something might be a feature request, or it might be a feature removal. it doesnt really matter for the sake of my point(s):
a) ignoring your users requests can sometimes be a bad choice.
b) you might not necessarily understand every underlying problem that every user has. worse, you might think you understand the problem when you dont.
expanding on b: blizzard thought they understood their player base and the underlying problems of retail WoW. on multiple occasions, ion explicitly said stuff like "you think you want this, but you dont". they kept making changes to retail WoW to try and stop the hemorrhaging of players.
eventually they said "fuck it, we dont know why you want this, but here" (not a verbatim quote). it ended up being very profitable.
Unfortunately Blizzard has had a problem for a long time where they are too stubborn to listen to player feedback about WoW. They will put systems into the game that people hate, and for years they will insist that the system is fine and meets the team's design goals, despite all the people telling them that it sucks and isn't fun. Then, finally, in some future expansion they will go "yeah guys that really did kind of suck" and remove or overhaul the system. They really don't have a culture of listening to player feedback, and it drags their games down.
You'd think they would have learned by now, as they repeat the same exact mistakes over and over again. It's like they hate their playerbase.
In this case it was the producers (not the users) that were wrong in wanting to throw away something that already worked.
I believe his point isn't exactly about users not knowing what they want, but instead the tension between evolutionary design vs. "keep piling features".
this is similar to the comment by treetalker, so i dont want to just copy/paste my reply to them, but focus on "add" vs. "remove" is sort of beside the point(s) i was trying to make.
The addons have _so_ many ways to customize displays that their configuration menus look like lovecraftian B2B products with endless lists of fields, sliders, and dropdowns. I hear a lot of complaints from raiders in my guild about how hard it is to put together a decently functional UI. I wonder if these tools are allowing and/or causing devs to more easily feature creep the software that we build.
but, i dont think it is really an ai problem in this specific case. the biggest addons in wow have been like that since way before ai was a thing (elvui, weakauras, plater, etc.). they all have a thousand settings.
and, to be honest, in the specific case of WoW, i am totally fine with it. i dont want 10 different addons to change how my UI looks. i want 1 addon to do it. and there is just so much stuff to edit that of course you are going to end up with a thousand settings.
I think it's fair to say that Blizzard at a certain point went corporate and "lost the plot", so they thought they knew what people wanted, even though they really didn't (don't you guys have phones?).
Economics & business wise it is very simple while it is popular: monetization.
what?
i played vanilla in 2004, and i played classic when it released. your description is extremely inaccurate.
Jagex thought they knew better than the players what the game should look like, and overhauled the whole game to the point it was unrecognizable. It took a massive loss of paying members to get them to finally release 2007 version of RuneScape back.
Even now, OSRS has double the amount of players that RS3 has. Lol
Turns out the 2007 version of the game was ROUGH for a lot of reasons - they picked the time because, IIRC, it was the most complete backup they had.
OSRS has now had nearly a decade of consistent updates, a large team, and typically 10x the online player count of the "modern" game. The catch is that OSRS is not the 2007 version of the game, it's an alternative update timeline which broke off at the 2007 version of the game.
Classic WoW is also not as successful as OSRS, which is why they're exploring Classic+. Even OSRS, which was born on nostalgia, also gets significant new content updates (albeit polled).
Still, by volume, there are thousands of examples of bad ideas and feature requests on the wow forum too.
And the team failed to do that multiple times
Is this wrong ? Probably
In most cases it's probably driven by falling new player acquisition numbers, and so the equation switches to favoring player retention or luring back veteran players.
Every profile of player has their own preferences (some just want to see big boob textures, etc.) but that doesn't mean they are driving product decisions, except in the case that this demographic becomes core to the business model. But it has nothing to do with the particular preference.
It takes real courage for a builder to say, "It’s good enough. It’s complete. It serves the core use cases well." If people want more features? Great, make it a separate product under a new brand.
Evernote and Dropbox were perfect in 2012. Adding more features just to chase new user growth often comes at the expense of confusing the existing user base. Not good
For OSS it’s more psychological: admitting you’re feature complete is cutting off the dopamine hit of building new things.
Companies wrote software and sold them in boxes. You paid once and it was yours forever. You got exactly what was in the box, no more and no less.
The company then shipped a new verson in a different box 1-3 years later. If you liked it enough, and wanted the new features, you bought the new box.
I do wedding photography as a side hustle, I upgrade my camera maybe once every ~7 years. Cameras have largely been good enough since 2016 and the 5D Mark IV. I have a pair of R6 mk II that I'll probably hold onto for the next 10 years.
Point being, Lightroom has more or less been feature complete for me for a very, very long time. For about the price of 1/year subscription, I could have purchased a fixed version of Lightroom with support for my camera and not had to buy it again for another 10 years.
We are getting milked for every nickle and dime for no reason other than shareholder value.
It actually discourages real improvements. Before the subscription model, if Adobe wanted to sell me another copy of Lightroom they had to work really hard to make useful features that people actually wanted, enough to the point they'd buy thew version.
Now, they don't have to. You have to keep paying no matter what they decide to do.
The catch was that old boxed software eventually breaks on new OS versions or devices.
However, SaaS has the potential to "freeze" features while remaining functional 20+ years down the road. Behind the scenes, developers can update server dependencies and push minor fixes to ensure compatibility with new browsers and screen sizes.
From the end-user's perspective, the product remains unchanged and reliable. To me, that’s very good!
In the old days there was no expection when and if users would upgrade anything, so vendors had to take extra care to ensure compatibility or they would lose business. People in a single office could be running 6 different versions of Microsoft Office, and the same file had to be viewable and editable on all of them. A company could decide to upgrade to Office 2010 but stay on Windows XP, so the Office division had the finanical incentive to ensure that newer versions would work on an older OS.
Nowadays the standard is "you must be on the newest version of everything all the time, or the app won't work". Don't want to upgrade to Win 11? Want to use Firefox instead of Chrome? Don't want all the bells and whistles that come with the newest version of the software? Too bad.
Even Windows is doing it now with CUs, bundling feature & vulnerability patches together, then deprecating the last version. You don't have a choice anymore, it's "accept the features or else"
So when I first started dealing with the actual code, it scared me that the standard json library was basically in maintenance mode for some years back then. The standard unit test framework and lot of other key pieces too.
I interpreted that as “Java is dying”. But 6 years later I understand: they were are feature complete. And fast as hell, and god knows how many corner cases covered. They were in problem-solved, 1-in-a-billion-edge-cases-covered feature complete state.
Not abandoned or neglected, patches are incorpored in days or hours. Just… stable.
All is quiet now, they are used by millions, but remain stable. Not perfect, but their defects dependable by many. Their known bugs now features.
But it seems that no one truly want that. We want the shiny things. We wrote the same frameworks in Java, then python the go then node the JavaScript the typescript.
There must be something inherently human about changing and rewriting things.
There is indeed change in the Java ecosystem, but people just choose another name and move on. JUnit, the battle tested unit testing framework, had a lot to learn from new ways of doing, like pytest. Instead of perturbing the stableness, they just choose another name, JUnit5 and moved on.
The amount of hacking required to even be allowed to re-associate text files with that particular exe on Win11 was shocking to me. I get that windows is extremely hostile to its users as a general policy, but this one felt extra special.
But also, most of the modern software is in what I call "eternal beta". The assumption that your users always have an internet connection creates a perverse incentive structure where "you can always ship an update", and in most cases there's one singular stream of updates so new features (that no one asked for btw) and bug fixes can't be decoupled. In case of web services like YouTube you don't get to choose the version you use at all.
For me, the turning point for Obsidian was their Canvas feature. That was a big move beyond the initial design of it being an excellent editor for a directory or markdown files that supported links and all the other cool things you can do with a basic directory of files and a few conventions. Nothing proprietary, nothing much beyond the directory of files aside from a preferences store. IMHO, Canvas and beyond should have been a new product.
If Obsidian was open source I would have been tempted to fork it at that point.
On a third-party that changes. Making software for a specific hardware like a game console or a specific e-reader may still technically rely on a third-party but doesn’t carry the same risk and you can definitely say you’re done.
It grows and grows and eventually slows or grows too much and dies (cancer), but kinda sheds its top-heavy structure as its regrown anew from the best parts that survived the balanced cancer of growth?
Just forks and forks and restarts. It's not the individual piece of softwares job (or its community's) to manage growing in the larger sense, just to eventually leave and pass on its best parts to the next thing
agree with this point. new developers should care about this.
Of course, any AI smart enough to apocalypse us would also know about these.
> It predicts which ones you meant.
> It ranks them.
> It understands you.
This is so good I want to know whether someone generated this or wrote it by hand.
When chatGPT first gained traction I imagined a future where I'm writing code using an agent, but spending most of my time trying to convince it that the code I want to write is indeed moral and not doing anything that's forbidden by it's creators.
It is "their" distribution, to do with as they wish. If this would happen to your workstation, you are a fool, for not following release notes.
I already jumped distros for several reasons, marketing BS was one of them. I do not need latest scam or flag of the month!
I skimmed the video and the presenters said "Oracle AI Database 26ai" multiple times without even a glint of self awareness on their face. They must've picked the only people on the team that could say that without laughing.
But the decision has been made. And if AI remains in databases after the AI hype, the next generation of developers will no longer know databases without AI. That's why I said it will become the norm. But that's just my guess. Unfortunately, I can't see the future. I don't know what it will actually be like in a few years.
The generative part of the AI hype is getting in the way.
Money printer go brrrr.
is to begin naming;
when names proliferate
it’s time to stop.
If you know when to stop
you’re in no danger."
Good software is made by individual people, nonprofits, or privately-owned entities.
Not getting paid is less good.
Which is great because it means whenever I can I should go with the underdogs and SMBs.
So does robbing a bank. But it’s far from the only option. Plenty of indie developers thrive without any VC funding, and I thank every one of them for it. VC funding is essentially a guarantee that if the software isn’t shit now, it’ll be in the future, and that the creators care more about the money than doing something good. Case in point, the deterioration of 1Password.